Shipping Rates

United States Shipping Shipping times vary. Typically 10-15 business days.   Contiguous USA Holiday Shipping Deadline: December 13th Standard Rate & December 19th for 3 Day Expedited
Orders $75 and up	FREE
Orders $74.99 and under	$9.99
Expedited Shipping 3 business days	$29.95
Canadian Shipping Shipping times vary. Typically 15-21 business days.  Canadian Holiday Shipping Deadline: December 4th
Over $150	FREE
Orders $149.99 and under	$34.99
International Shipping Shipping times vary. Typically 21 business days.  International Holiday Shipping Deadline: December 2nd
Over $275	FREE
Orders $274.99 and under	$59.95

Discreet Shipping

All packages are shipped in plain boxes or bubble packs with the return address marked as SHIPPING DEPARTMENT.

It will not indicate the origin or contents unless required for international customs purposes. Our business name, "Betty’s Toy Box", is not used anywhere on the outside packaging.

All orders appear as "BTB SHOP" OR "VIOLA MEDIA INC" on your credit card or bank statement.

Tracking

All orders include tracking numbers. Your tracking number will be emailed to you once your order is shipped - usually within 1-2 business days of placing your order.

Missing or Lost Parcels

Betty's Toy Box is not responsible for the reimbursement, replacement, or re-shipment of parcels that are deemed missing or lost. Each parcel receives a tracking number.  You can file a claim for missing packages with USPS or UPS (whichever provider your package is assigned)

Please ensure you provide us with the correct address.   Your address is copied exactly as provided onto your shipping label.  Betty's Toy Box is not responsible for misdirected packages as a result or incorrect information being input on the order page.  We cannot change or update an address once the item has been processed. 

If the carrier does not deliver an order and it is returned to us, we will automatically refund the cost of the item minus the shipping costs. You are free to order a new, replacement order at any time.

Canadian and International orders

Any duties or customs on international orders will be the responsibility of the receiver. 

Please be aware of any laws in your area which could affect the timely delivery of your order. We are not responsible for items that the authorities confiscate. We cannot be held accountable for items that are considered illegal in your place of residence.

In the event of a package being returned due to improper address or inability to deliver, there may be an additional charge to have the package re-shipped.

Betty's Toy Box ships to the following international destinations:

• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Italy
• Japan
• Jersey
• Luxembourg
• Malta
• Netherlands
• New Zealand
• Norway
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom